Explore Solar Zambia Limited

Last Updated: March 10, 2025

1. Introduction

Welcome to Explore Solar Zambia's Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website exploresolarzambia.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Site. We have adopted this privacy policy to explain what information may be collected on our Site, how we use this information, and under what circumstances we may disclose the information to third parties.

This Privacy Policy applies only to information we collect through the Site and does not apply to our collection of information from other sources.

2. Information We Collect

We collect information that you provide directly to us. For example, we collect information when you:

Contact us through the Site
Request a quote or information about our products and services
Subscribe to our newsletter
Participate in a survey or promotion

The types of information we may collect include your name, email address, postal address, phone number, and any other information you choose to provide.

3. How We Use Your Information

We may use the information we collect from you for various purposes, including to:

Provide, maintain, and improve our Site and services
Process and complete transactions, and send you related information, including purchase confirmations and invoices
Send you technical notices, updates, security alerts, and support and administrative messages
Respond to your comments, questions, and requests, and provide customer service
Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us
Monitor and analyze trends, usage, and activities in connection with our Site
Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect our rights and property

4. Sharing of Information

We may share your personal information in the following situations:

With third-party service providers, consultants, and other service providers who need access to such information to carry out work on our behalf
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
With your consent or at your direction

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us via the Internet.

6. Your Choices

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

7. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Site to stay informed about our information practices and the ways you can help protect your privacy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Explore Solar Zambia
123 Solar Avenue
Lusaka, 10101
Zambia
Email: info@exploresolarzambia.com
Phone: +260 97 1234567